.png){kind=icon}
Your Reputation Is Your Most Valuable Asset
In 2025, "Word of Mouth" has moved online. 94% of patients check reviews before booking a consultation. If your practice has a 4.2 rating while your competitor has a 4.9, you are losing patients before they even visit your website. The problem? Unhappy patients are quick to complain, but happy patients forget to post.
Rankingeek Reputation flips this dynamic. We install an automated system that captures positive feedback from your happy patients immediately after their appointment, while intercepting negative feedback before it goes public.
How Do We Do This
The "Review Firewall" Strategy
We don't leave your reputation to chance. We engineer it. Our system integrates with your patient records. When an appointment ends, our system sends a polite SMS asking about their experience.
If they rate 5 stars: We automatically route them to Google Reviews to post it publicly.
If they rate 1-3 stars: We route them to an internal feedback form. This allows them to vent to you (so you can fix the issue privately) rather than venting to the world.
"Google ranks practices based on Trust. A steady stream of fresh, detailed reviews is the single fastest way to climb to the #1 spot on the Map Pack."
Our Working Process
Turning Patients Into Promoters
We automate the awkward "ask," ensuring a consistent flow of social proof without adding work for your staff.
- CRM Integration: We connect our software to your booking system so requests are sent at the perfect moment (e.g., 1 hour after checkout).
- Custom Sentiment Setup: We customize the SMS/Email request to sound personal and genuine, not robotic.
- The "Review Widget" Install: We embed a live stream of your best reviews directly onto your website to boost conversion rates for new visitors.
- Monitoring & Alerting: We monitor the web 24/7. If a new review comes in (good or bad), you get an instant alert so you can respond immediately.
Why We Win
Automated Authority Building
A complete suite of tools designed to maximize your star rating and minimize reputation risk.
- SMS-First Requests: We send review requests via text, which has a 5x higher conversion rate than email.
- Negative Feedback Intercept: Our "Smart Routing" creates a buffer, allowing you to resolve patient complaints privately before they damage your public score.
- Multi-Platform Support: We can direct reviews to where you need them most - Google, Facebook, RealSelf, or Healthgrades.
- Auto-Response AI: Our system can suggest professional, HIPAA-compliant responses to reviews, saving you time on typing replies.
.svg){kind=icon}
.avif)